Terms & Conditions

Agreement to These Terms

These Terms and Conditions (“Terms”) form a binding agreement between you and Kashyap Technology Services Private Limited, a company incorporated in India with its registered office in Ahmedabad, Gujarat (“Company”, “we”, “us”, or “our”). They govern your access to our website and your engagement of our tele sales, IT recruitment, and digital marketing services.

By browsing the website, submitting an enquiry or application, accepting a proposal, or instructing us to begin work, you confirm that you have read and understood these Terms and agree to be bound by them. If you do not agree, please stop using the website and our services.

Definitions

In these Terms, the following words carry the meanings given below:

• Client — the person or entity that engages us for Services under an accepted proposal, SOW, or agreement.
• Services — the tele sales, IT recruitment, staffing, and digital marketing work described in Section 4.
• SOW — a Statement of Work, proposal, or purchase order describing the deliverables, timelines, and fees for a specific engagement.
• Deliverables — the reports, creatives, campaign assets, candidate submissions, and other outputs produced for a Client under an SOW.
• Candidate — an individual we identify, screen, or introduce to a Client for a role.
• Placement — a Candidate accepting an offer of employment or engagement from the Client, whether direct, contract, or through a third party.
• Ad Spend — media budget paid to advertising platforms such as Google, Meta, or LinkedIn, distinct from our service fees.
• Confidential Information — non-public information disclosed by one party to the other, as described in Section 12.

Eligibility & Authority

Our website and services are intended for businesses and working professionals. By using them you represent that you are at least 18 years old and have the legal capacity to enter a binding contract.

If you accept these Terms on behalf of a company or other organisation, you represent that you are authorised to bind that entity, and “you” in these Terms refers to that entity. You are responsible for the accuracy of the information you supply and for the security of any credentials or account access you share with us.

Services We Provide

Kashyap Technology Services Private Limited provides specialised enterprise solutions including, but not limited to:

• Tele sales & IT telecom services: Outbound and inbound tele-marketing, qualified lead generation, sales conversion, customer onboarding, order verification, and after-sales support for telecom products and enterprise accounts.
• IT recruitment & staff augmentation: Full-cycle technical talent sourcing, screening, and staffing across Indian and US time zones for engineering, architecture, and technology domains.
• Digital marketing solutions: Search engine optimisation, PPC and performance advertising, Google Ads management, social media marketing, graphic design, video editing, content strategy, and analytics tracking.

The precise scope, deliverables, service levels, and commercial parameters of any engagement are defined in the applicable SOW. Nothing on our website constitutes an offer capable of acceptance; it is an invitation to discuss requirements.

Engagement Documents & Order of Precedence

An engagement begins when you accept a written proposal or SOW, issue a purchase order we confirm, or instruct us in writing to commence work. Where documents conflict, the following order of precedence applies:

• A signed master services agreement between the parties;
• The applicable SOW, proposal, or confirmed purchase order;
• These Terms and Conditions.

Pre-printed terms on a Client purchase order or vendor portal do not apply and are expressly rejected unless we have accepted them in a document signed by an authorised signatory of the Company. Changes to an agreed scope require a written change request and may affect fees and timelines.

Client Responsibilities & Acceptable Use

You agree to use our website and services only for lawful commercial and professional purposes. In any engagement, you will:

• Provide accurate briefs, brand assets, and role requirements, and give feedback or approvals within the timelines set in the SOW;
• Grant and maintain the access we need — advertising accounts, analytics, CRM, hiring systems — and revoke it promptly at the end of the engagement;
• Ensure any contact list, prospect data, or content you supply was lawfully obtained and may be used for the purpose you have instructed, and comply with applicable telemarketing, do-not-call, anti-spam, and data protection rules;
• Hold all licences, consents, and third-party rights required for the materials you give us to publish or distribute.

You must not:

• Submit inaccurate, deceptive, or fraudulent contact or business information;
• Reverse-engineer, decompile, scrape, probe, overload, or otherwise disrupt our website, systems, databases, or infrastructure;
• Copy, resell, or redistribute candidate profiles, lead registries, campaign creatives, or reports outside your organisation without our prior written consent;
• Use the Services to promote unlawful, misleading, discriminatory, or prohibited products, offers, or job advertisements;
• Impersonate any person or misrepresent your affiliation with any organisation.

SMS & Telephone Programme Terms

Where you provide a telephone or mobile number, you are enrolled in our business communications programme and may receive calls and text messages relating to:

• Responses to service enquiries, quotations, and project discovery discussions;
• IT consulting and telecom services, installation scheduling, and order verification;
• Recruitment application status, interview scheduling, and career updates;
• Account, billing, and support notifications for active engagements.

Carriers are not liable for delayed or undelivered messages, and delivery depends on network coverage and device settings outside our control. Consent to receive messages is not a condition of purchasing any product or service. For how we store and protect your mobile information — including our commitment never to share it with third parties for marketing — see Section 5 of our Privacy Policy.

Fees, Invoicing & Payment

Fees for tele sales campaigns, recruitment, and digital marketing services are agreed in the written proposal, purchase order, or SOW before work begins. Unless the SOW states otherwise:

• Fees are quoted exclusive of GST and any other applicable taxes, duties, withholdings, or bank transfer charges, which are payable by the Client;
• Invoices are due according to the schedule in the engagement document — for example Net 15, Net 30, or retainer in advance;
• Ad Spend is separate from our fees and is paid to the advertising platform. Media budgets consumed by a platform are not refundable by us;
• Undisputed amounts not paid by the due date may attract interest at 1.5% per month, or the highest rate permitted by law if lower;
• Any invoice dispute must be raised in writing within 7 days of receipt, giving reasons; undisputed portions remain payable on time;
• Persistent non-payment entitles us to suspend campaigns, sourcing, and support on written notice, and to withhold Deliverables not yet paid for.

Retainers and setup fees are non-refundable once the corresponding work has commenced, except where these Terms or applicable law require otherwise.

Recruitment & Placement Terms

Where we provide recruitment or staffing services, the following additional terms apply:

• Fee trigger: A placement fee becomes payable when a Candidate we introduced accepts an offer from the Client or its affiliate, calculated as set out in the SOW.
• Introduction validity: A Candidate remains our introduction for 12 months from the date we first submit their profile. Engaging that Candidate within that period, in any capacity, triggers the agreed fee.
• No circumvention: The Client will not bypass us by contracting with an introduced Candidate through a third party, affiliate, or vendor to avoid fees.
• Replacement guarantee: If a placed Candidate resigns or is terminated for performance within 90 days of joining, and all fees have been paid in full, we will source a replacement at no additional placement fee, once per role. The guarantee does not apply to redundancy, role withdrawal, restructuring, or a change in the Client’s requirements.
• Client decisions: Hiring, verification, and employment decisions are the Client’s alone. We present information as supplied by the Candidate and do not warrant its accuracy; the Client is responsible for its own background, reference, and right-to-work checks and for complying with employment and equal-opportunity law.

Candidate profiles are Confidential Information and must not be forwarded outside the Client’s hiring team.

Digital Marketing & Platform Terms

Where we provide advertising, SEO, or social media services:

• Campaigns run on third-party platforms and are subject to those platforms’ own policies, approval processes, and pricing, which can change without notice to us;
• We are not responsible for account suspensions, ad disapprovals, or policy strikes arising from Client-supplied content, landing pages, claims, or products;
• Reporting is derived from platform and analytics data; where a platform restates its figures, our reports follow;
• Search rankings, impression share, and conversion rates depend on auctions, competitor behaviour, and algorithm changes outside our control, and are not guaranteed — see Section 13;
• Creatives, copy, and campaign changes submitted for Client approval are treated as approved if no response is received within the review window stated in the SOW;
• Advertising accounts created in the Client’s name remain the Client’s property; accounts we own and operate for the Client are transferable at the end of the engagement where the platform allows it.

Intellectual Property & Deliverables

All content, trademarks, logos, service marks, graphics, interface designs, software, code, and documentation on this website are the property of Kashyap Technology Services Private Limited or its licensors and are protected by applicable intellectual property laws. No part may be reproduced, distributed, modified, or republished without our prior written authorisation.

• Deliverables: On receipt of all fees due for an engagement, the Client receives ownership of the final Deliverables created specifically for it under the SOW.
• Our background IP: We retain ownership of our pre-existing methodologies, frameworks, templates, scripts, tooling, and know-how, including anything developed independently of the engagement. The Client receives a non-exclusive licence to use these to the extent embedded in a Deliverable.
• Client materials: The Client retains ownership of the brand assets and content it supplies and warrants that it holds the rights needed for us to use them as instructed.
• Portfolio rights: We may reference the engagement and display non-confidential work in our portfolio and credentials, unless the Client notifies us in writing that it does not consent.

Deliverables not yet paid for remain our property, and any licence to use them is suspended while payment is outstanding.

Confidentiality & Non-Solicitation

Each party will treat the other’s business information, trade secrets, candidate dossiers, customer lists, lead registries, pricing, and technical data as strictly confidential, use it only for the engagement, and protect it with at least the care it applies to its own confidential information. Neither party will disclose it to a third party without prior written consent, except to employees and advisers who need it and are bound by equivalent obligations.

These duties do not apply to information that is or becomes public through no breach of these Terms, was already lawfully held, is independently developed without reference to the disclosure, or must be disclosed under a binding legal or regulatory order — in which case the disclosing party will give notice where lawful. Confidentiality obligations survive for 3 years after the engagement ends, and indefinitely for trade secrets and personal data.

Non-solicitation: During an engagement and for 12 monthsafterwards, neither party will knowingly solicit or hire the other’s employees or contractors who were directly involved in it, without prior written consent. This does not restrict responses to general public advertisements not targeted at those individuals.

Disclaimers & No Guarantee of Results

Our website and the general information on it are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the maximum extent permitted by law, Kashyap Technology Services Private Limited and its directors, employees, affiliates, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business reputation, arising out of or connected with the Services or your use of the website, even if advised of the possibility.

Our total aggregate liability arising out of or relating to an engagement is limited to the total fees actually paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Indemnification

You agree to indemnify and hold harmless Kashyap Technology Services Private Limited, its directors, employees, and agents against claims, damages, penalties, and reasonable legal costs arising from: (a) content, contact lists, or materials you supplied to us; (b) your breach of these Terms or of any applicable telemarketing, advertising, employment, or data protection law; (c) your infringement of a third party’s intellectual property or privacy rights; and (d) your hiring, employment, or commercial decisions, including those relating to Candidates introduced by us.

Term, Suspension & Termination

An engagement runs for the term stated in the SOW. Unless the SOW says otherwise, either party may terminate for convenience on 30 days’ written notice.

Either party may terminate immediately, by written notice, if the other commits a material breach that is not cured within 15 days of notice, becomes insolvent or enters liquidation, or uses the Services unlawfully. We may also suspend Services immediately where continued delivery would breach a platform policy or applicable law, or where invoices remain unpaid after notice.

On termination: fees for work performed and costs committed up to the effective date become payable; each party returns or destroys the other’s Confidential Information on request; and access credentials are revoked. Sections covering fees, recruitment fee triggers, intellectual property, confidentiality and non-solicitation, disclaimers, liability, indemnity, and governing law survive termination.

Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, government action, power or telecommunications failures, internet or hosting outages, cyber-attacks, or third-party platform disruption. The affected party will notify the other promptly and use reasonable efforts to resume performance. If the event continues for more than 60 days, either party may terminate the affected engagement on written notice.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

The parties will first attempt to resolve any dispute in good faith through discussion between senior representatives for a period of 30 days from written notice of the dispute. If it remains unresolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Ahmedabad, Gujarat, and the proceedings will be conducted in English. The award is final and binding.

Subject to the above, the competent courts at Ahmedabad, Gujarat have exclusive jurisdiction, including for interim and injunctive relief.

General Provisions

• Entire agreement: These Terms, together with the applicable SOW and our Privacy Policy, form the entire agreement between the parties and supersede prior discussions on the same subject.
• Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions stay in full force.
• No waiver: A failure or delay in enforcing a right is not a waiver of that right or of any other.
• Assignment: You may not assign these Terms without our written consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, or reorganisation.
• Independent contractors: The parties are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
• Notices: Legal notices must be sent by email to info@kashyaptechnologyservices.com and, where required, by registered post to our registered office.
• Amendments: We may update these Terms by posting a revised version with a new “Last Updated” date. Continued use of the website or Services after that date constitutes acceptance. Changes do not retroactively alter a signed SOW.
• Electronic acceptance: Acceptance by email confirmation or electronic signature is as binding as a handwritten signature.

Contact & Legal Notices

For questions, concerns, or legal notices regarding these Terms and Conditions, contact us at: